Home Protection | XOOM Energy
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Residential service plans

 

Save Money on Home and
Appliance Repairs with a Protection Plan

 

 

 

Major appliances and home systems can fail with little or no warning; when they do, reliable repairs become top priority. The last thing you need to worry about is finding a trustworthy technician or the high cost of repair services.
 
 
With a home protection plan offered by XOOM Energy and provided by NRG Protects, you can rest easy knowing that you’re covered when sudden breakdowns occur. These plans cover things that typical homeowners insurance won’t, like electrical wiring repair due to age or wear and tear, and power surge damage to electronics and appliances. Protection plans help cover the cost of repairs, and when you request service, an experienced service professional will be assigned to evaluate and repair the problem.
 
 
 


You will be directed to a site owned by NRG Protects Inc., our affiliate and provider of these protection plans.

 
 
Protection You Can Count On
 
Surge Protection Icon

Surge Protection

Cover your electronics, computers, mobile devices and appliances against damaging electrical surges with this repair or replacement plan.

  • Up to $2,000 reimbursement for repair or replacement of covered items**
  • No annual deductible
  • Coverage for a vast range of household items, from major appliances to mobile devices

 

 
Electrical Repairs Icon

Electrical Repairs

Your electrical system should be as reliable as your energy provider. This plan makes repairs worry-free.

  • Up to $500 per service call and $2,000 per plan in coverage
  • No annual deductible
  • Reliable technicians, and no service visit charges

 

 
Comprehensive Protection Icon

Comprehensive Protection

Cover your electronics, computers, mobile devices and appliances against damaging electrical surges with this repair or replacement plan.

  • Up to $2,000 in coverage under each plan***
  • No annual deductible
  • Provides repair and replacement coverage for electrical surge damage to electronics, appliances, computers, mobile devices and more.

 

Frequently Asked Questions

Home protection plans can help cover the cost of repairs to major home systems covered by the plans you select, like electrical, plumbing, and HVAC systems, as well as major appliances and electronics. Most plans include repair service from a network of independent service professionals, so there’s no need to search for a technician. Under the Surge Protection plan, customers locate a qualified repair technician and receive reimbursement for covered repairs or replacements. In some instances, you may be offered cash back in lieu of repairs or replacement. See the Terms and Conditions for details.

Repair requests can be filed by phone during normal business hours. Claims can also be filed online 24 hours a day, seven days a week.

Home protection plans cover malfunctions that arise from ordinary use, age and daily wear and tear on covered systems and appliances. Exclusions apply; see individual plan details for terms and conditions.

Each protection plan has a coverage limit for the cost of repairs per repair incident, as well as an annual coverage limit for repairs. Once the aggregate claim limit is exhausted, your Plan is considered fulfilled. Terms and Conditions of the protection plan may also limit NRG Protects’ contractual obligations due to coverage caps, coverage exclusions, and any cash-back option. Please see the Terms and Conditions for complete details. Coverage limits can vary by plan, so check the individual plan details to learn more.

No home inspection is required and there are no limits on the age of covered items.

The plan starts on the Contract Period State Date identified in the coverage letter you will receive and lasts for a term of 12 months from that date. There is an initial 30-day waiting period before you can request repair services or reimbursement, giving you 11 months of repair or reimbursement protection during the initial term. NRG Protects may elect to renew your plan by notifying you of the renewal terms (including any price changes) within 60 days prior to expiration of coverage. Unless NRG Protects elects not to renew your plan, you will be automatically renewed for another one-year term at the then standard rate and terms. If you don't wish to renew your plan automatically, you can contact NRG Protects and the adjustment to your account will be made accordingly.

You can cancel your plan at any time. If you cancel your plan within 30 days of your coverage start date, you're entitled to a full refund of the amount you have paid. If you cancel more than 30 days after the start date and haven't received services under the plan, you will be entitled to a prorated refund for any payments you've made for the unexpired term of your contract. If you have received services under the plan and you cancel before the end of the 12-month term, you may owe the lesser of the amount due for the unexpired term or the cost of the services under the plan, subject to applicable state law. Please see the Terms and Conditions for complete details.

**Limitations apply. The Customer is responsible for finding a qualified service provider for Surge Protection claims. Further, the Customer must pay the diagnostic fee charged by the qualified service provider, which will be reimbursed up to $100 for covered claims. The surge claim reimbursement for replacement is limited to the replacement value up to $2,000 per plan in the aggregate per plan term and includes the diagnostic reimbursement.

***Limitations apply. Electric repair claims are limited to $500 per service call and $2,000 per plan in the aggregate per plan term. For surge protection claims, the customer is responsible for finding a qualified service provider. The surge claim reimbursement for replacement is limited to the replacement value up to $2,000 per plan in the aggregate per plan term.

Protection plans offered by XOOM Energy are provided by NRG Protects Inc. There is a 30-day waiting period before coverage begins. Unless NRG Protects elects not to renew the Plan, upon expiration of the Initial Term, the Plan will automatically renew at the standard rate and terms unless the customer opts out of the auto-renewal option. Sales tax will be added in select states. See the sample Coverage Summary and Terms and Conditions for coverage limitations and exclusions.